How I cancel an order?
Simply you must send an email to your corresponding Agent of Attention to the Client of your Country.
 
I want to change the article so that the stature is not worth to me.
You send an email to your corresponding Agent of Attention to the Client of your Country, and it will indicate the steps to you to follow for being able to change the article.
 
I have not liked the article or I am not satisfied with him and I want that they give back the money to me.
We know the disadvantages that can have buying by Internet, for that reason want hacértelo but easy if you know that always you have the option to give back to the article for its change or return of the amount if you do not feel satisfied. You send an email to your corresponding Agent of Attention to the Client of your Country, and it will indicate the steps to you to follow to solve the problem.
 
Workable days have passed the 8-10 and my article has not even arrived.
It can be some exceptional case that this fact happens, since Sen Company cannot control nor accelerate the internal processes of the mail companies. You send an email to your corresponding Agent of Attention to the Client and he will write up a part in your name, he will send it to the power station and we will verify his state.
 
I have already paid, when my article is sent?
Your article must pass through a phase of verification of existence and preparation of the order before it is sent. Only when the state of your order indicates Envoy, it is sent. Depending on preparalos acquired articles it can take more or less verifying them and later to send them.
 
I am interested in an article but not this in your catalogue, you can obtain it?
In some occasion the company has been able to find some products that our clients have asked to us for him. Reason why if you have interest in some article in particular, you do not doubt in sending information to your corresponding Agent of Attention to the Client of your country.